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Customer Testimonials

At The Home of The Wing'd Piston we live for two things. The first is anything that has to do with two wheels. The second is serving up the best possible experience for our customers. We strive to continually innovate our website and internal processes in an effort to offer our customers the highest level of service found in the motorcycle industry. But don't take our word for it; below you will find comments from actual DCC customers confirming our commitment to customer service.

The DCC Crew

 

 --- Via Email

I received everything this week.  I just wanted to drop you a line to say thanks.  I'm sure you guys hear a lot from people when things don't go as planned, but probably not much when things go great.  Your customer service is outstanding and it's refreshing to do business with a company that makes you feel like they truly appreciate your business.  You have a customer for life and a free outside marketing rep as I will be telling everyone I know about you guys.
 
Sincerely, 
Jamie

 

 --- Via Email

I would just like to start off and say i absolutely love your company.  Every time i visit your site or follow your facebook page it just fills me with such happiness, that something as wonderful as cafe racers exist in this world.  I think it's astounding that these bikes have such a devout following, and every time i see a cafe racer i'm just awestruck by their elegance and beauty.  One day i will own a cafe racer, and experience the freedom of the road.. Until then i will have to settle with dreaming.. Thank you so much for bringing such joy into my life

 

--- Via Email

 I just wanted to take the chance to say you guys at DCC really are the best. Between your awesome prices, unbelieveable selection, and the obvious efforts you make to make each customer feel important and part of the DCC team; I will never shop at any other bike shop. 
 
 

--- Via Email

Hey guys, 

I just placed my first order as I am dangerously close to completing my bike. I am in need of some chrome slip on gauge covers for my 72 CB350 and was hoping you may carry them or could get them. I didn't see them on the site. Let me know if you can get them and I'd be happy to buy!

Thanks and great website and shopping experience!

 

--- Via Email

Thank you Kara and Dime City Cycles.  Your professional way of doing business will keep me as a returning customer, and will tell friends of your company and excellent customer service.  
Aloha and have a great memorial day weekend.  
-Nicholas

Peace and Grease,

Casey

 

--- Posted on DoTheTon.com

So I placed an order with DCC earlier in the week. Super easy and great price. Got an email letting me know there might be a slowdown on one of the products I ordered, no big deal and very cool of them to let me know. But then I come home tonight and there's a box waiting for me!

 Thanks guys!  

 Exactly what I wanted and faster than I would have expected even without any kind of slowdown.  'll definitely be shopping with you again. In fact I can already think of a few things I forgot to order the first time.

 dcwp

 

--- Via Email

you guys are super awesome : ) 
I have never experienced company that good with communicating.
I will check my spec on size and get back with you.

thank you so so so much! : )
fumi

 

--- Via Email

Hey guys just got your last shipment of parts! All of them are super

rad, and just as advertised, very stoked on em.

mike

 

--- Via Email

Hey there, 

Great site!  I'm sick of coming across shit-to-navigate sites!

Josh 

 

--- Posted on DoTheTon.com - dotheton.com/index.php

I ordered a shirt and some mufflers before the store was actually open (thanks Jason) and both were great products. I'll be doing business again!

KB

 

--- Posted on DoTheTon.com - dotheton.com/index.php

Thanks again Jason, Herm and rest of the crew.  I am sure I will be ordering more soon!  

These guys WILL take care of you.

mothgils 

 

--- Via Email

found your site from DTT, you guys had the best prices out there, even beat the straight from china junk.....

Lucas

 

 --- Via Email

Thanks, Herm. I came back because I've never ordered from anyone who communicated as well or as willing to satisfy a customer as you guys. You feel more like friends than just vendors. You can bet I'll be back for more

Jim

 

--- Via Email

Thanks a million buddy. It means a lot that you answered back so fast!!! It'll keep me coming back dude!

Matt

 

--- Via Email

thanks for the products, this is the second order with you guys and was happy on the first one. keep up the good work and can't wait for my next order to get here!!

Mike

 

--- Via Email

I have to say guys/gal are the best. great customer service. You can rest assured that Dime City will be my first stop when I'm on my quest for motorcycle parts.

Dan

 

--- Via Email

I absolutely love all the parts you have for CB's. You literally can be a one stop shop for a full restoration. Rather than going to 3 different sites to order odd ball things like gaskets, seals, exhaust, etc. I can do it all through you. Keep up the good work!

Brandon

 

--- Via Email

Many Thanks to you and the Crew!!! Yall really know how to run a stand up shop ;)

Chris B.

 

--- Via Email

thanks again for all of your help, I'm sure i will have more stuff and questions for ya as time passes.
 
but i want you and everyone at the shop to know how easy you have made this bike build or transformation for me.

Toby

 

--- Via Email

Thanks I just got my package. You guys are great , definitely will return.

Alex

 

--- Via Facebook

I'm part of a vary small shop (bicycles) in boston so I know what its like. You guys are running a great business, with customer satisfaction at the forefront. Oh and the "Dime city classic cafe" is bad ass.

Dan

 

--- Via Email

You guys are quickly becoming my favorite online provider. Thanks for treating me like a human and not a dollar sign. 

Todd

  

--- Via www.dotheton.com

WOW dime city is no joke!~

Link: http://www.dotheton.com/forum/index.php?topic=18255.0

JRK5892

 

--- Via email

Hi. I just wanted to thank you guys for the speedy delivery of my two wheeled goodness parts... Great service with great prices. I will most def be shopping at Dime City again.

Peace out.

Darryl from toronto

 

--- Via email

THANK YOU! to every one at thecrew@dimecitycycles.com for the fast,smooth and professional transaction on my parts order.I was very suprised and pleased as i watched the mail man pull in my drive way with my parts only days after my order.Again thanks! - Hollis

 

--- Via email

Hey, just wanted to let you know that I had heard your service was great, and it is. Awesome service.Best and most personal service had. Thanks guys gotcha a customer here for sure. Now if I can ever get this bitch back together. Gabriel. Nashville,TN.

 

--- Via email

I'm not certain who this e-mail should go to, but if someone other than you needs to see it - please pass it on.

Yesterday, after having an e-mail consult with you, I ordered two items (a 7" black powder coated headlight bucket and a chrome tail light) for my Cafe Racer build project. Later that evening my phone rang (about 5:30pm) and it was a young lady from Dime City Cycles. She was calling to say that my order had been received and that the headlight was being powder coated. She said the reason she was calling was that she wanted to find out if I wanted the headlight 'ring' to be powder coated or left chrome. I told her I would prefer it to be left chrome. She then proceeded to say that the order would be processed as quickly as possible and if there was any delay, I would be contacted. At that point I thanked her for the call.

Wow, imagine that, trued personalized customer service! In today's business environment, that's almost unheard of. You guys (and girls) rock! Keep up the good work.

If the products I've ordered are as good as the service so far, I'm a happy camper.

Regards,

Larry

 

--- Via email

Just received my order.  I appreciate the quick delivery and everything looks great....except for the rectifier which is backordered.  Not a problem.  Iowa winters are long and cold so I have lots of time to coax the beast to life.
 
I truly appreciate your website and the wide array of parts you carry.  Your prices are some of the lowest I've found on many items. Thanks again for the prompt order delivery.  Two of my three bikes were purchased on ebay and most of the parts for all three came from there as well.  With your pricing, selection, and service I may have a new parts source.
 
Jeff
 
 
 
 

--- Via Facebook IM

Hey! I receeved all my parts and the freaking TSHIRT!! OMG I LOVE IT SO MUCH!!! Btw just wanna say thanks to all of you guys... I'm all about Dime now... I'll talk about you all around you guys are awsome! You have great parts selections and service was a real pleasure. Thanks again for everything. You made my build come to life! Jonathan
 
Jonathan
 
 
 
 

--- Via Facebook IM

Above all I want to leave you a message thanking you for your personal attention to my order and compliment you all on some exceptional work I’ve seen showcased on Café Racer TV and your website. I’m a U.S. Service member, Father of 3 and a passionate enthusiast of motorcycles. I’ve been diligently working on a bike for the past 2+ years between raising my kids with my wonderful wife, deploying overseas and working within the dirty “budget” word.
 
Dan S.
 
 
 
 
 
 --- Via Facebook IM
First of all I just want to say thank you so much! You guys really took a parts website and made it something so much more.  Without your website my build would be a giant pain in the ass, trying to find all the parts that you guys offer at one place.  I really appreciate it once again, thanks for everything!
 
Austin.
 

 

 

--- Via Facebook IM

Dear Dime City

 
I was curious how I can leave a testimonial and share the experience I have had
with your company and my thoughts towards your products etc etc
 
I am highly impressed with what you carry and HOW you carry it.
I am interested in doing some additional purchases (Helmet, exhast tape, patches...things of that nature)
and am an avid follower on your website and i absolutely LOVE LOOOOVE your product descriptions
I remember reading them in the cold Canadian Winter days...thinking of my vintage bike
and your words always cause a chuckle..
 
Please keep the amazing work up!
 
Best,

Endri

 

 

--- Via Email

Thanks to your incredible customer service my CB400F cafe project is coming along nicely. I want to tell you how much I appreciate your effort in getting the aluminum headlight brackets and little speedo to me in record time. I'm sure I'll be getting more parts in the future.
 
Thanks -
 
John Brier

 

 

--- Via Email

 
Thanks for the heads up. Great service, looking forward to recieving the product and doing business with you guys in the future.

Andy M.

 

 

--- Via Email


Thanks for the heads up. Great service, looking forward to recieving the product and doing business with you guys in the future.

Andy M.I just want to thank you guys for these new shocks. Not only did it make it easyer for me to touch the ground on my 1982 Honda Nighthawk. But it made the bike ride so much smoother! It feels like a new bike now! 20 years ago I rode everywhere. Now that the kids are grown, I decided that it was time to ride again. I bought the first bike that I could afford. It took me 3 years to find it, but it was way too tall for me. RIDING AGAIN! AND LOVING IT! Thank you for offering these 11 inch shorty shocks!

George

 

 

--- Via Email

 
Hey "the crew,"

 
I just wanted to say that you guys are awesome! I ordered something on Tuesday night, and I got my order this afternoon, on Friday. The hand written "thanks" was a nice touch, and the goods were exactly what I needed. They worked out perfectly! Thanks again, you're probably going to have me as a repeat customer. PS love the sticker.
 
Kateri
 
 
 

--- Via Email


Hey Crew,

I just wanted to thank you for being such a kick ass resource for garage builders...like myself.  I have purchased some very cool products that I was unable to find elsewhere, but more importantly, I got a lot of inspiration by spending time on your site and blog.  Keep up the great work.
 
Jeremy
 
 
 

--- Via Email

I placed my second order late last week and I already got my shipping confirmation.  Thanks a ton!  I have been ordering parts for this bike from places all over the web and DCC has been the greatest to work with.  Thank for all you guys are doing.

Bryan
 
 
 
--- Via Email
 
Hey guys I've ordered a few parts from you recently; points, condenser, etc. and just ordered coils and spark plug wires for my CB350. Just wanted to let you know how impressed I am by you guys. I live in Florida also so the shipping is always very quick, and the parts are always top notch stuff. Just wanted to show some love and say thanks again!
 
Joe Soltes
 

 

 

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