Dime City’s goal is for you to be completely satisfied with your purchase. We know that our parts and accessories are as good or better than the ones that came on your bike, and offering great customer service is our top priority. However, we also know that sometimes things happen, or parts don’t always fit like they should. If for any reason you are not 100% satisfied with your purchase, just give us a call or send us an email and we’ll do whatever we need to get you smiling again.
In the meantime, here are a few return guidelines to ponder:
- As long as the product is not damaged and is free from scratches, blemishes, tears, dents, or markings (including writing of any kind), and is in its original packaging we will take it back if within 30 days of receipt.
- Returns after 30 days MUST be pre-approved and will be subject to a minimum 20% re-stocking fee.
- Items that have been installed, used or damaged cannot be returned.
- Apparel is not not eligible for return unless we sent the wrong item.
- Defective parts must be brought to our attention within two (2) weeks or a restocking fee may be assessed.
- Electronic equipment such as lights, gauges, etc...are non-refundable; however, we will review on a case by case basis. Please do not return these items without pre-authorization, at which point you will be given an RMA number to include with your return. You MUST have an RMA number for any exceptions.
- Shipping charges are only credited if the return is due to a DCC error or product is defective.
- Custom Made and Special order items cannot be returned unless there is a defect in the product.
All returns must be in original packing and must include your original order or invoice number in the box.
Note: Please DO NOT ship product back in the manufacturer's boxes or packing. Make sure to pack all product back in it's original DCC packaging, and then in a secondary box to ship back to us. This will alleviate shipping damages and the potential that you will not be reimbursed for your return.
Our shipping address for returns is:Dime City Cycles
1970 Lake Ave SE
Largo FL, 33771
Please note we do not offer exchanges of any type. We think it simplifies matters and speeds up the replacement part when you place a new order for a return. If the return is due to an error we made, we will credit your return shipping costs along with the refund of that item once it's received. If you need a different part, please place a new order and send the original back for a refund. After two weeks it is subject to a 40% restocking fee and must be pre-approved.